Alyn: Hello MaCXyLo.Very Interesting denken wir mal oder? Also Leute alle Notebooks einschicken und Motherboard austauschen lassen........ Das ist ein serien-fehler......... HP macht natürlich keine Rückrufaktion...... *GRRRR*
Alyn: Welcome to HP Total care for Pavilion Notebooks. I am Alyn, How may I assist you today?
MaCXyLo: Notebooktyp: dv9338eu
preinstalled OS: Vista
second installed OS: XP SP2
Hi my name is MaCXyLo. I like to get support for my Wireless Mini PCI Express Card from Intel.
The build-in-Card from broadcom have problems with the connections. I bought a new one to replace it but the bios have a whitelist for the mini pci express card slot that recognized only cards from hp with broadcom chipset. I like to get a clear ...(truncated)
MaCXyLo: I like to get a cleared BIOS because thats reserve of the free market.
Alyn: Just for the confirmation do you want Latest BIOS flash of dv9338eu notebook?
MaCXyLo: yes. F.3B
Alyn: Sure, I will assist you with the F.3B BIOS update.
Alyn: Here goes WinFlash for HP Notebook System BIOS (for Notebooks with AMD processors:
Alyn: Just copy and paste the entire link onto the address bar of your browser and press ENTER.
MaCXyLo: sorry. this bios is not cleared
MaCXyLo: i need a bios that have no internal lock to locking alien mini pci express cards
Alyn: MaCXyLo, as per the notebook's specifications the latest BIOS is F.3D, I suggest you to download F.3B BIOS and check.
MaCXyLo: where can i get f.3d?
MaCXyLo: okay thanks i have f.3d
MaCXyLo: but this bios also have the lock
MaCXyLo: i need a bios without lock
Alyn: May I know the exact issue ?
MaCXyLo: The build-in-Card from broadcom have problems with the connections. I bought a new one to replace it but the bios have a whitelist for the mini pci express card slot that recognized only cards from hp with broadcom chipset.
Alyn: Thank you for the detailed information.
Alyn: MaCXyLo, this is actually problem with the motherboard not with the wireless card. I recommend you to contact HP Germany Support to get the motherboard replacement.
Alyn: I am sure they will replace the motherboard and the issue will be fix.
MaCXyLo: what problem is with the motherboard-series?
MaCXyLo: can you give me detailed informations?
Alyn: There might be some hardware malfunction issue on the motherboard of the notebook.
Alyn: We do not have exact information about the motheboard hardware malfunctions issues.
MaCXyLo: okay thank you very much for this information.... i have a long time talked with the hp support but they don´t belief anythink
MaCXyLo: -k +g
Alyn: Am I clear with the information?
MaCXyLo: no but when my wireless-card works with the new motherboard i am happy
Alyn: Sure, it will work once the motherboard replaced by HP.
MaCXyLo: hehehe okay thx for support alyn... have a nice day
Alyn: Please contact HP German support and get free mail-in service.
Alyn: Take care and good bye.
Alyn: Have a nice day.
Sonntag, 16. Dezember 2007
achja wunderbar: ich habe grade eben offiziel vom HP-Support bestätigt das es in der dv9338eu-reihe scheinbar probleme gibt mit den Motherboards...... :D
Eingestellt von MaCXyLo um 14:50