Sonntag, 16. Dezember 2007

dv9338eu: Motherboardprobleme

achja wunderbar: ich habe grade eben offiziel vom HP-Support bestätigt das es in der dv9338eu-reihe scheinbar probleme gibt mit den Motherboards...... :D

Alyn: Hello MaCXyLo.
Alyn: Welcome to HP Total care for Pavilion Notebooks. I am Alyn, How may I assist you today?
MaCXyLo: Notebooktyp: dv9338eu
S/N: *****************
P/N: *****************
preinstalled OS: Vista
second installed OS: XP SP2
BIOS-Version: F.3B
processor: AMD
Hi my name is
MaCXyLo. I like to get support for my Wireless Mini PCI Express Card from Intel.
The build-in-Card from broadcom have problems with the connections. I bought a new one to replace it but the bios have a whitelist for the mini pci express card slot that recognized only cards from hp with broadcom chipset. I like to get a clear ...(truncated)

MaCXyLo: I like to get a cleared BIOS because thats reserve of the free market.
Alyn: Okay.
Alyn: Just for the confirmation do you want Latest BIOS flash of dv9338eu notebook?
MaCXyLo: yes. F.3B
Alyn: Sure, I will assist you with the F.3B BIOS update.
Alyn: Here goes WinFlash for HP Notebook System BIOS (for Notebooks with AMD processors:
Alyn: http://****
Alyn: Just copy and paste the entire link onto the address bar of your browser and press ENTER.
MaCXyLo: sorry. this bios is not cleared
MaCXyLo: i need a bios that have no internal lock to locking alien mini pci express cards
Alyn: MaCXyLo, as per the notebook's specifications the latest BIOS is F.3D, I suggest you to download F.3B BIOS and check.
MaCXyLo: where can i get f.3d?
MaCXyLo: okay thanks i have f.3d
MaCXyLo: but this bios also have the lock
MaCXyLo: i need a bios without lock
Alyn: May I know the exact issue ?
MaCXyLo: The build-in-Card from broadcom have problems with the connections. I bought a new one to replace it but the bios have a whitelist for the mini pci express card slot that recognized only cards from hp with broadcom chipset.
Alyn: Thank you for the detailed information.
Alyn: MaCXyLo, this is actually problem with the motherboard not with the wireless card. I recommend you to contact HP Germany Support to get the motherboard replacement.
Alyn: I am sure they will replace the motherboard and the issue will be fix.
MaCXyLo: what problem is with the motherboard-series?
MaCXyLo: can you give me detailed informations?
Alyn: There might be some hardware malfunction issue on the motherboard of the notebook.
Alyn: We do not have exact information about the motheboard hardware malfunctions issues.
Alyn: Okay.
MaCXyLo: okay thank you very much for this information.... i have a long time talked with the hp support but they don´t belief anythink
MaCXyLo: -k +g
Alyn: Okay.
Alyn: Am I clear with the information?
MaCXyLo: no but when my wireless-card works with the new motherboard i am happy
MaCXyLo: ;)
Alyn: Sure, it will work once the motherboard replaced by HP.
MaCXyLo: hehehe okay thx for support alyn... have a nice day
Alyn: Please contact HP German support and get free mail-in service.
Alyn: Take care and good bye.
Alyn: Have a nice day.
Very Interesting denken wir mal oder? Also Leute alle Notebooks einschicken und Motherboard austauschen lassen........ Das ist ein serien-fehler......... HP macht natürlich keine Rückrufaktion...... *GRRRR*

1 Kommentar:

Anonym hat gesagt…

Hi everyone
My name is Tom, Im 38 yrs old, living in Fort Worth, TX.

I'd love to make good close friends here.

So how is everyone doing?? :)